Appeals
Call the Customer Support line
Self-lock your card in online banking and immediately call the bank to report fraud/loss (numbers listed on the back of the card).
Written appeal
If fraudulent transactions have occurred on your card, contact the police or cyber police (online via the link).
Call to Customer Support Line
Our Customer Support specialists will gladly help you in resolving the issue
- To do this, simply call the numbers provided below and leave your request.
- If the issue requires further examination, our specialist will document it, and you will receive a reference number for your inquiry.
For such registration, a Customer Support representative may ask for clarification.
- Full name
- Tax Identification Number (TIN)
- Place of residence
- Email address
- Nature of the inquiry
Inquiries are typically processed within 5 business days. Exceptions include matters requiring detailed investigation or analysis, which may extend the processing time up to 45 days.
The bank provides an interim response and informs the consumer about the timeline for reviewing the matter.
With more detailed information about the appeals process, you can familiarize yourself by following the link.
Customer Support Center - BISBANK hotline
across Ukraine and abroad
+38 044 207 70 32
*cost of calls according to the tariffs of your operator
BISBANK Customer Service Center
0 800 503 005
around the clock and free of charge from landline phones in Ukraine
*free of charge in Ukraine from all phones
Written appeal
For a quick and complete consideration of your question you must specify:
The review of inquiries is conducted within a period of up to 5 business days, with exceptions for issues requiring detailed investigation or analysis. For such matters, the review period may be extended up to 45 days.
The bank provides an interim response and informs the consumer about the extension of the review period.
For more detailed information on the appeal process, please refer to the link
Postal address
In a bank branch
Choose the department that is convenient for you
To submit a complaint to the National Bank of Ukraine
