Compliance and corporate ethics

Bisbank complies with the requirements of Ukrainian legislation and international standards, such as the recommendations of the Basel Committee on Banking Supervision, EU and G20 directives. We implement an effective compliance risk management system to protect the interests of all stakeholders and ensure compliance with regulatory requirements and risk management.

Our values
Customer orientation
Stability
Innovativeness
Professionalism
  • Compliance with legislation
  • Financial monitoring

JSC “BANK OF INVESTMENTS AND SAVINGS” strives to adhere to a high level of corporate values and realizes that clients and partners of the bank expect honest, fair and impartial performance of their functional duties by the bank’s officials. To do this, we are constantly improving, improving the level of our service and the quality of our products.

The bank’s corporate values are based on universal human values and professional requirements for each bank employee.

The values of the bank are:

Professionalism: a decent level of providing banking services, the ability to quickly master and apply new knowledge and technologies in work, responsibility and conscientious performance of one’s duties.
Activity: initiative, prompt response to changes in the financial market situation.
Efficiency: increasing the rate of growth of qualitative and quantitative performance indicators of each employee and the entire bank as a whole, optimal use of resources, accuracy and timeliness of decision-making, strict observance of labor discipline.
Stability: reasoned planning taking into account risks, modern technologies and work methods;
Uncompromising risk management: risk management strategy and qualitative success rates are of particular importance to us.
Simplicity and convenience of banking services: banking processes are both effective and reliable, as they provide the shortest path from the order to execution and an individual approach to each client. The Bank’s service is designed to respond immediately to the needs of customers.
Commitment, attention and care: we live up to expectations thanks to our attentive and individual approach, which goes beyond simple banking transactions. We strive to be not only a competent partner in banking, but also a reliable assistant and consultant to the client on all related issues.
Social responsibility: compliance with the current legislation of Ukraine, internal regulatory documents of the bank, creation of optimal working and rest conditions, corporate culture, social security of employees.
We want to be sure that all services are provided in accordance with the principles of professional ethics and are performed according to the highest quality standards.


Management of conflicts of interest
Anti-corruption activity
Notification of unacceptable behavior / violation of activity
Management of compliance risks

DEAR CUSTOMERS, BUSINESS PARTNERS AND EMPLOYEES OF “BANK JSC INVESTMENTS AND SAVINGS”!

JSC “BANK INVESTITSIY TA ZAOSCHADZHEN”, as a subject of primary financial monitoring, carries out measures to prevent and counter the legalization (laundering) of proceeds obtained through crime, the financing of terrorism and the financing of the proliferation of weapons of mass destruction (hereinafter referred to as AML/CFT ).

In order to comply with the requirements of legislation and internal documents on AML/CFT issues, we ask clients, business partners and bank employees to report the following cases:

  • Violation or non-compliance by bank employees with legislation in the field of AML/CFT.
  • Implementation (preparation for implementation) of financial operations aimed at legalization (laundering) of proceeds obtained through crime, financing of terrorism and financing of proliferation of weapons of mass destruction.
  • It is possible to notify the bank about violations in the field of AML/CFT both anonymously and with an indication of authorship.

    You can report a violation in one of the following ways:

  • Send an email to: bis_finmon@bisbank.com.ua or info@bisbank.com.ua;
  • Send a paper letter by mail to the address: 01033, Kyiv, st. Zhilyanska, building 35;
  • Call the Contact Center at phone numbers: 0 800 50-30-05 (calls from mobile phones are free) or +38 (044) 207 70 20;

In the case of sending an anonymous written notification about a violation that is related to the implementation of a financial transaction, such notification must contain the following details:

    • Date/period of financial transactions;
    • Currency and amount of each financial transaction;
    • Participants in financial transactions and their role;
    • Actual beneficiaries (if information is available);
    • Content of financial transactions;
    • Existing signs of AML/CFT ;
    • Under what circumstances (means) were the financial transactions detected;
    • Third parties, including outside the bank, who could be involved in;
    • Carrying out the specified operations.

You can use the special Form message.

Reports of violations in the field of AML/CFT are considered only by the employee responsible for financial monitoring in the bank and the Chairman of the Management Board.

The Bank guarantees confidentiality and protection from any harassment to a person who reports cases of violations in the field of AML/CFT.

Each violation notification will be properly processed by the Bank and, if the notification contains the author and his contact details, a response will be provided about the results of the notification.

Sincerely, JSC “BANK INVESTITSIY TA ZAOSCHADZHEN”!


Documents

Previous editions can be found at the link

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    Якщо звернення оформлюється з метою реалізації прав за ЗУ «Про звернення громадян», то воно повинно містити всі дані згідно до закону.